This privacy statement tells you what to expect when we collect your personal information. We will explain what data we may hold about you, how we collect and use your data and whether we share it with other organisations.
Introduction and Contact Information
As data controller, NEO NEXT Energy Limited (“NEO NEXT”) and its affiliates is committed to protecting the privacy and security of your personal data. If you want to ask us for information about your data or this Privacy Policy, please contact NEO NEXT at [email protected] and we will respond to you directly.
We have purposely drafted this notice to be clear and concise so it is a summary of how we collect and use your personal information. If you can’t find the information you would like, please contact us.
Data collection and our use of your personal data
In broad terms, we collect your personal data for one of following reasons:
- To serve our legitimate interests (for example, ensure the security of our website, improve web services and respond to your enquiry).
- To fulfil a legal or regulatory obligation in any relevant jurisdiction (for example, under our obligations in relation to the immigration laws and regulations of the United Kingdom)
We will generally only collect data about you directly from you and this will be done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers.
We will use personal data only for the purposes defined below.
If we have asked for your consent to use your data you may withdraw that consent at any time by contacting [email protected].
Employment Applications
As part of our recruitment process, we will collect, store and process personal information about you.
This personal information will include your:
- Name, date of birth, address, contact details, gender, marital status, immigration status
- Qualifications, training records and recruitment records
- Employment history including information about previous remuneration
- Results of HMRC employment status determination, and details of any intermediary through which your services may be supplied
- Any other information you have provided to us voluntarily including in your application, curriculum vitae or interview
We may also process “special categories” of more sensitive personal information in order to exercise rights and obligations under employment law, namely information about your health, including your previous sickness absence records.
In particular we may collect, store and process these types of information for the purposes of checking your reliability, integrity and suitability for the role, and understanding whether or not you have a disability for which we need to make reasonable adjustments during the recruitment process.
Visitors to Our Websites and Use of Cookies
When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. Cookies help us to provide you with a good experience when you browse our website and allow us to improve our site. You can read more about how we use cookies and Google analytics on our
Media Enquiries
Where you have submitted a media enquiry, we will use your personal data to respond to your request. Following our response to you, we may retain your contact details to allow us to contact you again in the future. If you do not wish us to retain your data, please inform us when submitting your enquiry.
How We Use Your Information
In any other circumstances we will only use your data in connection with any business that we or our subsidiaries might have with you.
Sharing Your Information
We will only share data about you where we have a legitimate interest to do so
There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation, to enforce or apply our website terms of use, other agreements or to protect the rights, property, or safety of ourselves or someone else. We will also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.
Where We Store Your Personal Information
All information you provide to us is stored securely. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
International Data Transfers
We do not generally process personal information outside of the United Kingdom but if we transfer your personal information to recipients outside of the United Kingdom, we will take appropriate measures to protect that information, in compliance with with current laws and regulations.
Your Rights
Under certain circumstances, the following rights may apply in relation to the processing of your personal data.
- Request access to your personal data.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request the restriction of processing of your personal information.
- Request the transfer of your personal information to another party.
- Withdraw consent to the processing of your personal information
More information about how and when you can exercise these rights is available from the Information Commissioner’s Office.
If you would like to exercise your privacy rights, please contact [email protected].
To help protect your privacy, we will take reasonable steps to verify your identity before granting access to your information. You can help us to keep data about you accurate by notifying us of any change to your email address, phone number or mailing address.
You will not normally have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.
Complaints
We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously. Please address any concerns to us at the contact address given above or to [email protected]. We encourage you to contact us directly if you are unhappy, but if you are not satisfied with our response or if you prefer not to raise the issue with us you may at any time complain to the Information Commissioner’s Office; for more information on this see the ICO’s report a concern links, their contact links or at one of its regional offices.
Links to other sites
This privacy notice does not cover the links within this site linking to other websites. These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit.
Changes to our privacy policy
We keep our privacy notice under regular review. When changes occur, we will revise the ‘date of last review’ at the end of the notice.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table above and with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, and credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
- External Third Parties as set out below.
- Specific third parties such as HMRC.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
External third parties
- Professional advisers based in the UK who provide banking, legal, insurance, accounting and auditing services and company secretarial services.
- HMRC, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
- Fraud prevention agencies, credit reference agencies, HM Courts & Tribunals Service.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes, and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you require further information please contact us by emailing [email protected].
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
In addition, we limit access to your personal data to those employees, agents and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention and storage
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We review the personal data that we hold every 12 months.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for accounting, tax and legal purposes. This also helps us, for example, in the event that there is a complaint about our Services, to respond to you in full.
Details of retention periods for different aspects of your personal data are available from us by emailing us at [email protected].
In some circumstances, you can ask us to delete your data.
In other circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.